Privacy Policy
Effective Date: 11 June 2025
Thank you for visiting ReviewCampaign.com (“Review Campaign,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us or that we process on your behalf.
1. SCOPE
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:
• visit ReviewCampaign.com or any sub-domain (“Site”);
• purchase or trial our automated review-management platform and related dashboard (“Services”); or
• interact with any email, SMS, or other communication we send.
It also describes your choices and rights regarding that information.
2. INFORMATION WE COLLECT
– Business-account data: name, business name, billing address, Google Business Profile ID, CRM credentials, login/password, payment details (provided by you).
– End-customer data: your customers’ names, phone numbers, email addresses, purchase or interaction details (imported by you via CRM integration or API).
– Review content: star rating, text, images, response tone (pulled from Google and stored).
– Usage and device data: IP address, browser type, pages viewed, cookies, referral URLs (collected automatically).
– Communications: support chats, emails, onboarding call recordings (provided directly by you).
We do not knowingly collect information from children under 13.
3. HOW WE USE INFORMATION
Purposes include:
• providing, securing, and maintaining the Services;
• personalising review-request messages and AI responses;
• processing payments and managing subscriptions;
• sending service-related or marketing emails/SMS (opt-out available);
• analysing usage to improve features and troubleshoot problems;
• detecting, preventing, and responding to fraud, abuse, or legal requests.
4. SMS AND EMAIL PROGRAM
By uploading a customer’s phone number or email, you confirm you have lawful consent to contact that person. Messages include opt-out instructions (e.g., “Reply STOP to unsubscribe”). Message and data rates may apply.
5. COOKIES AND TRACKING
We use cookies and similar technologies to remember preferences, measure traffic, and personalize content or ads. You can manage cookies in your browser settings.
6. HOW WE SHARE INFORMATION
We never sell personal information. We may share it with:
• service providers (cloud hosting, email/SMS gateways, payment processors, analytics tools);
• business partners (e.g., Google, to post review responses);
• legal or regulatory authorities (when required by law or to protect rights);
• successors in the event of a merger, acquisition, or asset sale (you will receive notice).
7. DATA RETENTION
We retain information as long as necessary to deliver the Services, comply with legal obligations, or resolve disputes. You may request deletion of business-account data at any time; aggregated or anonymized data may be kept.
8. SECURITY
We use administrative, technical, and physical safeguards (encryption in transit, access controls). No Internet transmission or storage system is completely secure.
9. YOUR RIGHTS AND CHOICES
• Marketing opt-out: unsubscribe links in emails or reply STOP to SMS.
• Account information: access, correct, or delete certain data in your dashboard or by contacting us.
• GDPR (EEA/UK): rights to access, rectify, erase, restrict, port, or object to processing.
• CCPA/CPRA (California): rights to know, delete, or correct personal information; right to non-discrimination; opt-out of “sharing” for cross-context behavioural advertising.
To exercise any right, email [email protected]. We may verify your identity.
10. INTERNATIONAL TRANSFERS
We are based in the United States. When transferring personal data from other regions (e.g., EEA/UK), we rely on Standard Contractual Clauses or other approved safeguards.
11. THIRD-PARTY SITES AND SERVICES
The Site may link to external sites. We are not responsible for their privacy practices. Review their policies before providing data.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Material changes will be posted on the Site with an updated “Effective Date.” Continued use of the Services after changes constitutes acceptance.
13. CONTACT US
10X Content, LLC
3600 American River Drive, Suite 105
Sacramento, CA 95864
Email: [email protected]
CALIFORNIA “SHINE THE LIGHT”
California Civil Code § 1798.83 permits customers to request information about categories of personal information disclosed in the preceding calendar year. To make such a request, email [email protected].
By using Review Campaign, you acknowledge you have read and understood this Privacy Policy and agree to its terms.
